Frequently Asked Questions
Everything you need to know about safety, shipping, and setup.
How long does shipping take for a Skywalker Trampoline?
Standard shipping typically takes 5-7 business days. Due to the size and weight of our products, some orders may arrive in multiple boxes on different days.
Are safety enclosures included with every trampoline?
Yes, all Skywalker Trampolines feature our patented no-gap enclosure system as a standard safety feature to eliminate dangerous gaps between the net and the jumping surface.
What is the weight limit for your trampolines?
Weight limits vary by model. Our smaller round trampolines typically support up to 200 lbs, while our larger premium and rectangular models are tested for up to 350 lbs.
What is your return policy?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that customers are responsible for return shipping costs due to the heavy nature of the equipment.
How do I find replacement parts for my specific model?
You can find your model number on the warning label attached to the frame. Use our 'Shop Parts' section to filter by model for compatible springs, mats, and safety pads.
Can I leave my trampoline out during the winter?
Skywalker Trampolines are designed for year-round outdoor use, but we recommend removing the safety net, jump mat, and spring pad during heavy snow or extreme wind to prolong their lifespan.